Responsible Gambling and Customer Support

Gambling Help Hotline

1800 858 858

Purchasing Tickets

Purchasing tickets on JumpWinz.com is strictly prohibited for anyone under the age of 18. To ensure compliance with this policy, luckyaussies.com employs a range of verification measures to confirm the age and identity of all members. As part of our terms of service, you may be asked to provide identification when requested.

Failure to submit the required identification within the specified time frame may result in the termination of your account, and any winnings will be held until successful identity verification is completed.

Play Responsibly

Gambling can be a fun and engaging experience for most, but for some individuals, it may lead to financial or personal difficulties.

We are committed to maintaining a secure and responsible environment for lottery players to purchase and manage tickets online. We strongly discourage excessive gambling and advise you not to exceed your financial limits. If gambling is no longer enjoyable, we recommend seeking help and support.

Self-Assessment

Gambling Help provides several resources to help you monitor your spending:

• Use the Self-Assessment Tool to evaluate your gambling habits.
• If you're unsure how much you're spending on gambling each week, use the Gambling Calculator to assess your expenses.

Gambling Assistance

If you or someone you care about is experiencing issues related to gambling, we strongly recommend contacting Gambling Help at 1800 858 858 or visiting www.gamblinghelponline.org.au. Gambling Help offers free, confidential support and referral services, available 24/7.

For region-specific resources, visit the Services in Your State section.

Customer Support

Our dedicated Customer Support team is here to assist with managing your account and spending tools. You can reach us by phone at 1300 188 911, via live chat, or by email at info@jumpwinz.com. Our team is available to help set up various account restrictions:

• Spend Limits: To manage your spending, you can set a weekly spending limit on your account. Simply log in, navigate to the "My Account" section, and choose "Spend Limits" to set your preferred limit. Our support team is also available to assist you in setting this up.
• Self-Exclusion: If you need a break from gambling, you can request self-exclusion by contacting our Customer Support team. Here’s how it works:
  • The self-exclusion period lasts 12 months.
  • All unplayed eligible tickets are canceled, and any deposits are refunded.
  • Your account must be ID-verified to withdraw any remaining winnings.
  • A confirmation email will be sent when your self-exclusion request has been processed.
  • After the exclusion period ends, you can request a review to reactivate your account by reaching out to our Gambling Liaison Officer at info@jumpwinz.com.

Lottery Odds

The odds of winning for each lottery game are displayed on the respective game page. You can find the odds for all prize divisions, along with instructions on how to play and information on upcoming draws. Additional details regarding odds for all our lottery games are available in our Help Centre.

ID Verification

Our platform strictly prohibits individuals under the age of 18 from purchasing tickets. We utilize advanced measures to verify the identity and age of all members. Providing valid identification when requested is a mandatory part of your membership.

If you do not provide the required identification within the given timeframe, your account may be terminated, and any winnings will be withheld until identity verification is completed.

You will not be able to withdraw any winnings until your account has been verified. Verification may also be required before making a purchase, depending on your state’s regulations. To learn more about these requirements, visit the section: Why do I need to verify my account?

Responsible Gambling Code of Practice

We are fully committed to responsible gambling and adhere to the Codes of Practice established in each state and territory. For more information about the specific code of practice in your region, please visit our website.